How Node Health uses email.

Transactional email only

Node Health uses email for transactional platform messages. We do not use the platform email system for cold outreach, purchased lists, rented lists, scraped contacts, affiliate marketing, lead generation, or bulk promotional campaigns.

Who receives email

Recipients are people with a direct relationship to the platform, such as customers, clinicians, partner clinic staff, partner administrators, or platform administrators. Email addresses are created through account setup, clinician or partner invitation, administrator action, or direct user interaction with the platform.

Types of messages

Expected email types include:

• account invitations and onboarding messages;
• password reset, verification, and security messages;
• document-ready or report-ready notifications;
• appointment, telehealth, or workflow notifications;
• support replies and inbound-email workflows where enabled.

Health information in email

Health-report notification emails are designed to avoid detailed pathology results or clinical values in the email body. Where appropriate, the email tells the user that a document or update is ready and directs the user to sign in securely to view details.

Sender identity and replies

Emails should clearly identify Node Health, Suede Medical, or an authorised partner brand. Replies may be used for support, workflow, or document processing where inbound email handling is enabled.

Bounces, complaints, and preferences

We monitor delivery failures and complaints. Invalid addresses may be corrected or suppressed. Users may ask not to receive non-essential notifications, but security and account-access messages may still be required to operate the account.

Contact

Email notification questions can be sent to david@suedemedical.com.au.